Frequently Asked Questions

Yes – World Cup Info holds a gaming licence issued by the Curaçao eGaming Authority and complies with the licensing requirements of the jurisdictions it operates in. You can verify the licence number on the regulator’s public register. The company is required to follow strict anti‑money‑laundering and player‑protection rules.

World Cup Info accepts Visa, Mastercard, Skrill, Neteller, ecoPayz, and direct bank transfers, as well as Bitcoin, Ethereum and USDT with no minimum deposit. Deposits via e‑wallets and crypto are instant; card and bank transfers usually take 1‑3 business days. Withdrawals are processed within 24 hours for e‑wallets and crypto, while card and bank withdrawals take 3‑5 business days.

The welcome bonus at World Cup Info carries a 35× playthrough requirement that must be met before any winnings can be withdrawn. The wagering applies only to the bonus amount, not the qualifying deposit, and you have 30 days from the date of claim to clear it. Slots contribute 100 % toward the wagering, while table games and live casino count at 10 %.

World Cup Info is required by law to verify your identity (a government‑issued photo ID) and proof of address (a recent utility bill or bank statement) before processing any withdrawal. This step protects your account from fraud and ensures compliance with anti‑money‑laundering regulations. Verification is usually completed within a few hours, but may take up to 24 hours during peak times.

If a World Cup match is postponed and rescheduled within the same tournament window, all bets remain valid and are settled based on the official result. Should the match be cancelled or abandoned without a rescheduled date, the bet is treated as void and the stake is refunded. The decision follows the official announcement from the governing football authority.

World Cup Info provides deposit limits, loss limits, session‑time reminders, and the option to self‑exclude for a chosen period. These tools can be set from the ‘Responsible Gambling’ section of your account settings and take effect immediately. For a longer self‑exclusion you can contact customer support, which will lock your account for the requested duration.